Empire Brands, Inc. warrants its products against defects in materials and workmanship to the original retail purchaser. Warranty does not cover damages incurred by cosmetic transportation, damage due to abuse, improper maintenance, or any other misuse.
To obtain warranty service, please return product to Empire Brands, Inc. for no charge repair or replacement at our option. When returning earbuds, please send the product itself in a padded envelope. DO NOT return earbuds in a letter envelope as it will NOT get to us. You DO NOT need to return the original packaging that any of our product came in.
We no longer manufacturer the PowerUp chargers and we no longer have components or products to send as free replacements. We are offering a Wicked Audio Metallics earbud or Wicked Audio Chill headphone as thank you for your support of PowerUp products. Please visit our website www.wickedheadphones.com and select which color and style of the Metallics or Chill that you would like as your thank you gift. Please then send in your PowerUp charger along with your name, address, phone number, $5.00 for return shipping, and the selected earbud/headphone model written on a piece of paper inside and we will promptly process your PowerUp return.
Be sure to include the following info with your return: name, address, daytime phone number, and $5.00 to cover shipping. We accept Visa/Mastercard, cash, check, and money order made out to Empire Brands. If you purchased the product in the past 30 days, the $5.00 shipping charge is waived if you provide a bill of sale or receipted invoice for the proof of purchase. You must mail the product back to us and have it post marked by the 30th day for the waived shipping to be valid.
Return product to:
Empire Brands, Inc.
875 West 325 North
Lindon, UT 84042
If you live outside the 48 contiguous states, please call us for shipping prices at 800-487-0135 or you can email us via the contact link on this site.
Below is the contact information for returns in Canada, Australia, China, and the rest of Asia.
CURVE DISTRIBUTION SERVICES
120 11056 48TH STREET S.E.
Calgary, Alberta T2C 3E1
877-795-5325 (Toll Free)
SHRIRO AUSTRALIA PTY LIMITED
23-27 Chaplin Drive
LANE COVE, NSW 2066
1300 768 112 Hotline
+61 (02) 9415 5000 Phone
+61 (02) 9415 5001 Fax
Suite 310-312, Huana Hotel Office Tower,
1733 Lianhua Rd, 201103
ASIA DISTRIBUTOR (all other countries besides those listed above)
Thakral Corporation (H.K.) Limited
Rm 303-305, Intercontinental Plaza
#94, Granville Road, TST (E),
Kowloon, Hong Kong
***IF YOU ARE A POLICE OFFICER OR IN THE SECURITY BUSINESS, YOU HAVE REACHED THE WRONG COMPANY. PLEASE SEE BELOW FOR THE CORRECT COMPANY'S INFORMATION:***
144 West 1900 North
Spanish Fork, UT 84660
800-236-1449 Toll Free