To obtain warranty service, please return product to Wicked Audio for a no charge repair or replacement at our option. When returning earbuds, please send the product itself in a padded envelope. DO NOT return earbuds in a letter envelope as it will NOT arrive. You DO NOT need to return the original packaging that any Wicked Audio products came in.
Be sure to include the following info with your return. Name, Address, Daytime Phone Number, and $5.00 USD to cover shipping. Wicked Audio accepts Visa/Mastercard, cash, check, and money order made out to Wicked Audio. If you purchased the product in the last 30 days, the $5.00 return shipping charge is waived if you provide a bill of sale or receipt/invoice for the proof of purchase. You must mail the product back to Wicked Audio and have it postmarked by the 30th day for the waived shipping to be valid. Please note that you DO NOT need to mail multiple shipments or include multiple checks if you have more than one unit to return. Only send 1 package with 1 return shipping charge per shipment.
Wicked Audio warrants its products against defects in materials and workmanship to the original retail purchaser. Warranty does not cover cosmetic damages incurred during transportation, damages due to abuse, improper maintenance, or any other issue.
Return Product To:Wicked Audio
875 West 325 North
Lindon, Utah 84042
If you live outside the 48 contiguous states, please call Wicked Audio for Shipping process at 1-800-487-0135 or you can email Wicked Audio
Below is the contact information for returns in Canada.
Return products to:Curve Distribution Services
120-11056 48TH Street SE
Calgary, AB T2C 3E1
Attn: Warranty Department Toll Free: 1 877-795-5325 Warranty@curvedistribution.com